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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong phone communication and active listening skills while adhering to compliance guidelines and maintaining attention to detail in a fast-paced environment. Proficient in using required technology and tools to ensure effective customer interactions and support.
Highest-signal resume keywords
Phone CommunicationActive ListeningAttention To DetailCall Center ExperienceMedicare Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Script AdherenceInformation CaptureCall LoggingCustomer ServiceMedicare Plan Benefits Knowledge
Soft Skills
Friendly DemeanorReliabilityFlexibility
Tools & Technologies
Windows 11Dual-Ear USB HeadsetWebcamEthernet ConnectionExternal KeyboardExternal Mouse
Industry Keywords
TCPA ComplianceInbound CallsHigh-Volume EnvironmentRemote WorkspaceConsumer Interaction
About the role
Key responsibilities & impact- Answer inbound calls from consumers responding to Medicare advertisements
- Follow an approved script and TCPA/compliance guidelines
- Ask qualifying questions and capture accurate information
- Warmly transfer qualified callers to a licensed Medicare agent
- Log call details
- Maintain strong attendance and productivity
- Provide a friendly first impression for consumers calling about Medicare plan benefits
Requirements
What you’ll need- Clear, confident phone communication and active listening
- Comfort following a script while still sounding natural
- Attention to detail in a fast-paced, high-volume environment
- Reliable internet and a quiet remote workspace
- Newer desktop PC or laptop; Macs, Chromebooks, tablets, and school computers are prohibited
- Windows 11
- Minimum 8.0 GB of available RAM; 16.0 GB preferred
- Minimum 1.0 GB of physical available memory
- Dual-ear USB headset with noise-cancelling microphone
- Working webcam available for use
- Hardwired internet connection using an Ethernet cord
- Wireless, satellite connections, and VPN use are prohibited
- Minimum 50 Mbps download, 35 Mbps upload, ping of 15 or less, and 99% connectivity
- Laptop users must use an external keyboard and mouse
- Dual monitors preferred
- Call center, customer service, or Medicare experience is a plus, not required
- Applicants must provide photo identification and a valid utility bill to verify residency
- Flexible availability, especially on Saturdays, is a big plus
Benefits
Comp & perks- Work from the comfort and convenience of your home office
- Training to improve and further your skills
- Various opportunities for growth within the company
- Weekly direct deposits
- No fee to apply and work with us