Implementation Manager, Association Solutions

Engagifii

. Lead discovery across membership structures, dues, individuals and organizations, chapters, committees, boards, events, CE/accreditation, communications, billing, permissions, websites, reporting, data, and staff workflows .

Posted 9/24/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing association operations, including AMS or CRM administration, project management, and customer training. Capable of translating complex workflows into effective system configurations while fostering strong customer relationships through empathy and clarity.

Highest-signal resume keywords

AMS AdministrationProject ManagementCustomer TrainingData ValidationProcess Redesign

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engagifii ConfigurationSystem IntegrationData ManagementTechnology ImplementationWorkflow Analysis

Soft Skills

EmpathyCuriosityOrganizationConsultative ThinkingAttention to Detail

Tools & Technologies

AMSCRM

Industry Keywords

Membership OrganizationNonprofitAssociation ManagementStakeholder ManagementVendor Management

About the role

Key responsibilities & impact

Lead discovery across membership structures, dues, individuals and organizations, chapters, committees, boards, events, CE/accreditation, communications, billing, permissions, websites, reporting, data, and staff workflows
Identify underlying objectives, exceptions, dependencies, and better future-state processes
Translate association operations into thoughtful Engagifii configuration and learn to configure the platform
Manage project plans, responsibilities, decisions, risks, deadlines, and multiple concurrent implementations
Help customers prepare and validate legacy data, coordinate integrations, test configured systems, and prepare for launch
Train customers around real workflows
Determine whether issues are configuration, data, training, product, or engineering related and coordinate the appropriate response
Build customer trust through responsiveness, empathy, clarity, patience, and follow-through

Requirements

What you’ll need

Meaningful experience within an association, membership organization, association management company, nonprofit, or similar organization
Demonstrated aptitude for technology, project ownership, and customer or member service
AMS or CRM administrator/power-user experience, or significant responsibility for association technology
Participation in an AMS implementation, migration, system conversion, major technology project, or process redesign
Experience across membership, operations, events, professional development, communications, finance, programs, or related functions
Experience managing vendors, projects, stakeholders, deadlines, data, or staff training
Track record of asking good questions, solving ambiguous problems, learning systems quickly, and following through
Curiosity, empathy, organization, ownership, consultative thinking, technical curiosity, teaching ability, and attention to detail

Benefits

Comp & perks

Unlimited Paid Time Off (PTO) and paid company holidays
401(k) Retirement Plan with an automatic 3% employer-paid safe harbor contribution (100% vested)
Medical, Dental, and Vision Insurance with coverage options for employees and eligible dependents
Employee Assistance Program (EAP) through Optum, offering confidential mental health, legal, financial, and work-life support
Employer-paid Life and Accidental Death & Dismemberment (AD&D) Insurance
Short-term and long-term disability coverage options
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Wellbeing, caregiving, and financial wellness resources
Professional development and training opportunities
Small, collaborative team culture
High-impact role with direct influence on customer outcomes and product direction