FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS implementation and customer onboarding, with a strong focus on project management, data migration, and system configuration. Capable of translating business requirements into effective software solutions while providing exceptional customer support and training.
Highest-signal resume keywords
SaaS ImplementationProject ManagementData MigrationCustomer CommunicationTraining Administrators
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ConfigurationIntegrationsWorkflow AutomationData Migration RequirementsUser Acceptance TestingTechnical AptitudeBusiness Process TranslationImplementation PlanningRisk ManagementMilestone Management
Soft Skills
Empathetic SupportNatural CuriosityOrganizational SkillsProactive CommunicationProblem-Solving
Tools & Technologies
AMSCRMEvent PlatformMembership SystemERPPayment GatewaysAPIsLMS
Industry Keywords
AssociationsNonprofitsGovernmentEducationAdvocacy Organizations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Guide new customers from signed agreement through discovery, configuration, data migration, testing, training, and successful launch
- Lead discovery across people and organizations, membership, groups, events, professional development, communications, revenue, advocacy, data, integrations, and reporting
- Ask questions to uncover underlying problems, dependencies, exceptions, and better future-state processes
- Translate business requirements and desired outcomes into Engagifii configuration
- Manage implementation plans, milestones, responsibilities, decisions, scope, dependencies, risks, and deadlines across multiple concurrent implementations
- Define data migration requirements and mappings, validate results, and coordinate payments, SSO, email, LMS, accounting, and website integrations
- Train administrators on workflows and system configuration
- Coordinate user acceptance testing, distinguish configuration, data, training, and product issues, prepare customers for go-live, and support transition
- Build customer confidence through responsive, empathetic, transparent, patient, and proactive support
- Surface product gaps and risks, document decisions and workflows, and transition customers to the long-term Customer Experience team
Requirements
What you’ll need- Experience in SaaS implementation, customer onboarding, solutions consulting, professional services, or a similar customer-facing technology role
- Evidence of owning complex customer implementations from discovery through launch
- Exceptional organization, project management, customer communication, and follow-through
- Natural curiosity and the ability to translate business processes into software configuration
- Experience training administrators or power users and managing multiple projects simultaneously
- Technical aptitude involving configuration, data migration, integrations, permissions, workflow automation, or similar work
- Comfort handling difficult conversations, setting expectations, and taking ownership when something goes wrong
- Experience implementing an AMS, CRM, event platform, membership system, ERP, or other highly configurable SaaS platform is especially valuable
- Experience with associations, nonprofits, government, education, or advocacy organizations is especially valuable
- Familiarity with membership, events, professional development, dues/invoicing, communications, SSO, payment gateways, APIs, or accounting integrations is especially valuable
Benefits
Comp & perks- Unlimited Paid Time Off (PTO) and paid company holidays
- 401(k) Retirement Plan with an automatic 3% employer-paid safe harbor contribution (100% vested)
- Medical, Dental, and Vision Insurance with coverage options for employees and eligible dependents
- Employee Assistance Program (EAP) through Optum, offering confidential mental health, legal, financial, and work-life support
- Employer-paid Life and Accidental Death & Dismemberment (AD&D) Insurance
- Short-term and long-term disability coverage options
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Wellbeing, caregiving, and financial wellness resources
- Professional development and training opportunities
- Small, collaborative team culture
- High-impact role with direct influence on customer outcomes and product direction