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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing injection molding machines and robots, with a strong understanding of mechanical, hydraulic, pneumatic, electrical, and electronic systems. Capable of providing customer training and support while managing issue resolution and ensuring optimal equipment performance.
Highest-signal resume keywords
Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer TrainingBlueprints and Schematics Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection MoldingTroubleshootingCalibrationMicroprocessor ProgrammingElectrical SystemsMechanical SystemsHydraulic SystemsPneumatic SystemsSoftware InstallationEquipment Safety Checks
Soft Skills
Excellent CommunicationInterpersonal SkillsCustomer Service OrientationProblem-SolvingTeam Player
Tools & Technologies
ENGEL MachinesRobotsControl SystemsReplacement Parts OrderingField Service Management
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License with REAL ID
Industry Keywords
Injection Molding ProcessHydraulic SystemsElectrical SystemsMechanical SystemsCommon Materials (PET, Polypropylene, Polyethylene, Styrene)
About the role
Key responsibilities & impact- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform calibrations to optimize equipment performance
- Install software and hardware
- Perform equipment safety checks
- Educate customers on equipment and instruct them on proper operation
- Manage customer issue resolution, including ordering and installing replacement parts
- Diagnose control-system problems and order replacement parts
- Instruct Service Technicians and customer operators on maintenance and safe operation
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work at customer sites installing and servicing equipment while providing customer training and support
Requirements
What you’ll need- High School Diploma Required
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines and skills in electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training for customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Ability to work independently with minimal back-office support
- Valid passport
- Driver’s license in good standing that includes REAL ID
- Associate’s or Bachelor’s degree preferred
- Familiarity with ENGEL machines and robots preferred
Benefits
Comp & perks- Health, dental, and vision insurance effective on the first day of hire
- 401(k) with match
- Over 3 weeks PTO
- Employer-paid life insurance
- Long- and short-term disability
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
- Employee-centric environment
