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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing injection molding machines and robots, with a strong understanding of mechanical, hydraulic, and electrical systems. Capable of providing customer training and support while managing issue resolution effectively.
Highest-signal resume keywords
Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer Service OrientationMicroprocessor Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding ProcessingBlueprints and Schematics InterpretationCalibration of EquipmentSoftware and Hardware InstallationTroubleshooting Electrical SystemsTroubleshooting Mechanical SystemsTroubleshooting Hydraulic SystemsSystematic Problem SolvingKnowledge of Materials (PET, Polypropylene, Polyethylene, Styrene)Field Service Engineering
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer TrainingTeam PlayerTact and Diplomacy
Tools & Technologies
ENGEL MachinesInjection Molding MachinesControl Systems
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License with REAL ID
Industry Keywords
Injection MoldingField Service TechnicianCustomer Issue ResolutionSafety ChecksRemote Work
About the role
Key responsibilities & impact- Troubleshoot and repair injection molding machines and robots
- Conduct tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform calibrations to optimize equipment performance
- Perform software and hardware installations
- Complete all equipment safety checks
- Educate customers on equipment and instruct them on proper operation
- Manage customer issue resolution, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized approaches to machine repairs
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work remotely at customer sites
Requirements
What you’ll need- High School Diploma Required
- Associate’s or Bachelor’s degree preferred
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded skills in electrical, mechanical, hydraulic, computer systems, and basic customer/employee training
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources efficiently to resolve customer issues
- Ability to work independently with minimal back-office support
- Must have a valid passport
- Must have a driver’s license in good standing that includes REAL ID
Benefits
Comp & perks- Health, dental, and vision insurance effective on the first day of hire
- 401(k) with match
- Over 3 weeks PTO
- Employer-paid life insurance
- Long- and short-term disability
- Employee-centric environment
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
- Competitive total compensation package