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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing injection molding machines and robots, with a strong understanding of mechanical, hydraulic, pneumatic, electrical, and electronic systems. Proficient in customer education and support, ensuring effective communication and resolution of technical issues.
Highest-signal resume keywords
Injection Molding TroubleshootingBlueprints And Schematics InterpretationMicroprocessor ProgrammingCustomer Service OrientationExperience With ENGEL Machines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding Process KnowledgeMechanical Systems TroubleshootingElectrical Systems TroubleshootingHydraulic Systems TroubleshootingSoftware InstallationHardware InstallationCalibration And InspectionControl-System DiagnosisCustomer TrainingParts Ordering And Installation
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam PlayerPositive AttitudeTact And Diplomacy
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License In Good Standing
Industry Keywords
Injection Molding MachinesHydraulic SystemsPneumatic SystemsElectrical SystemsMechanical SystemsCustomer SupportField Service EngineeringTechnical ReportingCustomer Issue ResolutionReplacement Parts Management
About the role
Key responsibilities & impact- Troubleshoot and repair injection molding machines and robots
- Conduct tests, inspections, and calibrations on mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform software and hardware installations
- Perform safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage resolution of customer issues, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized approaches to machine repairs
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work remotely at customer sites
Requirements
What you’ll need- High School Diploma Required
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines; well-rounded skill set in electrical, mechanical, hydraulic, computer, and basic customer and employee training
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources efficiently to resolve customer issues expeditiously and correctly
- Ability to work independently with minimal back-office support
- Valid passport
- Driver’s license in good standing that includes REAL-ID
Benefits
Comp & perks- Health, dental, and vision insurance effective on the first day of hire
- 401(k) with match
- Over 3 weeks’ PTO
- Employer-paid life insurance
- Long- and short-term disability
- Employee-centric environment
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay