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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and servicing injection molding equipment, with a strong understanding of mechanical, hydraulic, and electrical systems. Capable of providing customer training and managing issue resolution effectively.
Highest-signal resume keywords
Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer Service OrientationMicroprocessor Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding Equipment InstallationTroubleshooting Injection Molding MachinesCalibrating EquipmentTesting Mechanical ComponentsDiagnosing Control-System ProblemsBlueprints and Schematics InterpretationHydraulic Systems KnowledgePneumatic Systems KnowledgeSoftware InstallationTroubleshooting Systematically
Soft Skills
Excellent Communication SkillsInterpersonal SkillsAbility to Handle Difficult CustomersTraining and Instruction SkillsAbility to Work Independently
Tools & Technologies
ENGEL MachinesInjection Molding RobotsComputer Systems
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License with REAL-ID
Industry Keywords
Injection Molding ProcessCommon Materials (PET, Polypropylene, Polyethylene, Styrene)
About the role
Key responsibilities & impact- Install and service injection molding equipment at customer sites
- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Calibrate equipment to optimize performance
- Perform software and hardware installations
- Perform safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage customer issue resolution, including ordering and installing replacement parts
- Diagnose control-system problems and order replacement parts
- Instruct Service Technicians and customer operators on maintenance and safe operation
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
Requirements
What you’ll need- High School Diploma Required
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded skills in electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training for customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Valid passport
- Driver’s license in good standing that includes REAL-ID
- Associate’s or Bachelor’s degree preferred
- Familiarity with ENGEL machines and robots preferred
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Ability to work independently with minimal back-office support
Benefits
Comp & perks- Health insurance from the first day of hire
- Dental insurance from the first day of hire
- Vision insurance from the first day of hire
- 401(k) with match
- Over 3 weeks’ PTO
- Employer-paid life insurance
- Long- and short-term disability
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Vacation pay
- Holiday pay
- HSA contribution
- Dependent and Health FSA
- Employee-centric environment