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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing injection molding machines and robots, with a strong understanding of mechanical, hydraulic, pneumatic, electrical, and electronic systems. Capable of providing customer training and support while managing field service operations effectively.
Highest-signal resume keywords
Injection Molding TroubleshootingBlueprints And Schematics InterpretationMicroprocessor ProgrammingCustomer Training And SupportENGEL Machines Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding Process KnowledgeMechanical Systems TroubleshootingElectrical Systems TroubleshootingHydraulic Systems TroubleshootingPneumatic Systems TroubleshootingSoftware InstallationHardware InstallationCalibration Of EquipmentControl-System DiagnosisParts Replacement
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer Service OrientationTact And DiplomacyIndependent Work Ability
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License With REAL-ID
Industry Keywords
Injection Molding MachinesService TechnicianField Service EngineerCustomer Issue ResolutionSafety ChecksTesting And InspectionsParts Center CommunicationRemote Work
About the role
Key responsibilities & impact- Troubleshoot and repair injection molding machines and robots
- Conduct tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform calibrations to optimize equipment performance
- Perform software and hardware installations
- Perform safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage resolution of customer issues, including ordering and installing replacement parts
- Diagnose control-system problems and order replacement parts
- Develop organized approaches to solving machine problems and repair or replace parts as required
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work remotely at customer sites
Requirements
What you’ll need- High School Diploma Required
- 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines; well-rounded skills in electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Familiarity with ENGEL machines and robots is preferred
- Ability to use internal resources efficiently to resolve customer issues
- Ability to work independently with minimal back-office support
- Must have a valid Passport
- Must have a driver’s license in good standing that includes REAL-ID
Benefits
Comp & perks- Health insurance effective on first day of hire
- Dental insurance effective on first day of hire
- Vision insurance effective on first day of hire
- 401(k) with match
- Over 3 weeks’ PTO
- Employer-paid life insurance
- Long- and short-term disability
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
- Employee-centric environment