Field Service Technician

ENGEL

. Install and service equipment at customer sites .

Posted 11/5/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $33 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and servicing injection molding machines, with a strong focus on mechanical, hydraulic, and electrical systems. Capable of educating customers on equipment operation and managing issue resolution effectively.

Highest-signal resume keywords

Injection Molding TroubleshootingBlueprints And Schematics KnowledgeMicroprocessor ProgrammingCustomer Service OrientationExperience With ENGEL Machines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Injection Molding MachinesCalibrating EquipmentConducting Tests And InspectionsInstalling Software And HardwareDiagnosing Control-System ProblemsUnderstanding Injection Molding ProcessKnowledge Of Mechanical SystemsKnowledge Of Hydraulic SystemsKnowledge Of Electrical Systems

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility To Handle Difficult CustomersTact And DiplomacyAbility To Work Independently

Certifications & Qualifications

High School DiplomaValid PassportDriver’s License In Good Standing

Industry Keywords

Injection MoldingMechanical SystemsHydraulic SystemsElectrical SystemsCustomer TrainingField Service TechnicianService EngineerPETPolypropylenePolyethylene

About the role

Key responsibilities & impact

Install and service equipment at customer sites
Troubleshoot and repair injection molding machines and robots
Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic, and software components
Perform calibrations to optimize equipment performance
Perform software and hardware installations
Perform safety checks on equipment
Educate customers on equipment and instruct them on proper operation
Manage customer issue resolution, including ordering and installing replacement parts
Diagnose control-system problems and develop organized approaches to machine repairs
Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
Communicate with Central Service, Manufacturing, and Parts Center regarding field problems
Provide regular written reports to the Service Manager

Requirements

What you’ll need

High School Diploma Required
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines; well-rounded skills in electrical, mechanical, hydraulic, computer systems, and basic customer and employee training
Knowledge and understanding of the injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Ability to handle difficult or unhappy customers with tact and diplomacy
Familiarity with ENGEL machines and robots is preferred
Ability to work independently with minimal back-office support
Valid passport
Driver’s license in good standing that includes REAL-ID

Benefits

Comp & perks

Health, dental and vision insurance effective on the first day of hire
401(k) with match
Over 3 weeks’ PTO
Employer-paid life insurance
Long- and short-term disability
Employee-centric environment
Comprehensive vehicle program with monthly stipend and mileage reimbursement
$75 per diem when travelling on the road
Tool reimbursement
Cell phone
Laptop
Occasional voluntary weekend travel
Contribution to HSA
Dependent and Health FSA
Vacation pay
Holiday pay