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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and servicing injection molding equipment, with strong knowledge of mechanical, hydraulic, and electrical systems. Capable of providing customer training and managing issue resolution effectively.
Highest-signal resume keywords
Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer Service OrientationMicroprocessor Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding Equipment InstallationTroubleshooting Injection Molding MachinesCalibrating EquipmentTesting Mechanical ComponentsDiagnosing Control-System ProblemsBlueprints and Schematics InterpretationHydraulic Systems KnowledgePneumatic Systems KnowledgeSoftware InstallationComputer Skills
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCustomer Training AbilityTeam PlayerTact and Diplomacy
Tools & Technologies
ENGEL MachinesInjection Molding Robots
Certifications & Qualifications
High School DiplomaValid PassportDriver’s License with REAL ID
Industry Keywords
Injection Molding ProcessHydraulic SystemsElectrical SystemsMechanical SystemsCommon Materials Knowledge
About the role
Key responsibilities & impact- Perform field service work at customer sites
- Install and service injection molding equipment
- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Calibrate equipment to optimize performance
- Perform software and hardware installations
- Conduct safety checks on equipment
- Educate customers on equipment and proper operation
- Manage customer issue resolution, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized repair approaches
- Instruct Service Technicians and customer operators on maintenance and safe operation
- Communicate with Central Service, Manufacturing, and Parts Center teams to resolve field problems
- Provide regular written reports to the Service Manager
Requirements
What you’ll need- High School Diploma required
- Associate’s or Bachelor’s degree preferred
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded electrical, mechanical, hydraulic, and computer skills
- Ability to provide basic training for customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources efficiently to resolve customer issues
- Ability to work independently with minimal back-office support
- Valid passport required
- Driver’s license in good standing that includes REAL ID required
Benefits
Comp & perks- Health, dental, and vision insurance effective on the first day of hire
- 401(k) with employer match
- Over 3 weeks PTO
- Employer-paid life insurance
- Long- and short-term disability insurance
- Employee-centric environment
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when traveling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
- Competitive total compensation package