Field Service Technician

ENGEL

. Work remotely at customer sites .

Posted 9/22/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and servicing injection molding equipment, with a strong understanding of mechanical, hydraulic, and electrical systems. Capable of educating customers on equipment operation and managing service-related issues effectively.

Highest-signal resume keywords

Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer Service OrientationMicroprocessor Programming

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Injection Molding Equipment InstallationTroubleshooting Injection Molding MachinesCalibration of EquipmentBlueprint and Schematic InterpretationSoftware and Hardware Installation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam PlayerTact and DiplomacyCustomer Training

Tools & Technologies

ENGEL MachinesRobotsControl Systems

Certifications & Qualifications

High School DiplomaValid PassportDriver’s License with REAL ID

Industry Keywords

Injection Molding ProcessHydraulic SystemsPneumatic SystemsElectrical SystemsCommon Materials (PET, Polypropylene, Polyethylene, Styrene)

About the role

Key responsibilities & impact

Work remotely at customer sites
Install and service injection molding equipment
Troubleshoot and repair injection molding machines and robots
Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic, and software components
Perform calibrations to optimize equipment performance
Perform software and hardware installations
Perform safety checks on equipment
Educate customers on equipment and instruct them on proper operation
Manage customer issues, including ordering and installing replacement parts
Diagnose control-system problems and develop organized approaches to machine repairs
Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
Provide regular written reports to the Service Manager

Requirements

What you’ll need

High School Diploma required
Associate’s or Bachelor’s degree preferred
5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines
Well-rounded skills in electrical, mechanical, hydraulic, computer systems, and basic customer and employee training
Knowledge and understanding of the injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledge of PET, Polypropylene, Polyethylene, Styrene, and other common materials
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to handle difficult or unhappy customers with tact and diplomacy
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots preferred
Ability to work independently with minimal back-office support
Valid passport required
Driver’s license in good standing that includes REAL ID required

Benefits

Comp & perks

Health, dental, and vision insurance from the first day of hire with no waiting period
401(k) with match
Over 3 weeks of paid time off
Employer-paid life insurance
Long- and short-term disability
Comprehensive vehicle program with monthly stipend and mileage reimbursement
$75 per diem when travelling on the road
Tool reimbursement
Cell phone
Laptop
Occasional voluntary weekend travel
Contribution to HSA
Dependent and Health FSA
Vacation pay
Holiday pay
Employee-centric environment