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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and repairing injection molding machines and robots, with a strong understanding of mechanical, hydraulic, and electrical systems. Capable of providing customer training and support while managing service operations effectively.
Highest-signal resume keywords
Injection Molding TroubleshootingMechanical Systems KnowledgeElectrical Systems KnowledgeCustomer Service OrientationMicroprocessor Programming
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injection Molding ProcessingBlueprints and Schematics InterpretationCalibrationsSoftware InstallationHardware InstallationControl-System DiagnosisTroubleshootingSystematic Problem SolvingEquipment Safety ChecksCustomer Training
Soft Skills
Excellent CommunicationInterpersonal SkillsTeam PlayerTact and DiplomacyPositive Attitude
Tools & Technologies
ENGEL MachinesRobotsHydraulic SystemsElectrical SystemsComputer Systems
Certifications & Qualifications
High School DiplomaAssociate’s DegreeBachelor’s DegreeValid PassportDriver’s License with REAL ID
Industry Keywords
Injection MoldingMechanical SystemsHydraulic SystemsElectrical SystemsPneumatic SystemsMicroprocessor ProgrammingCommon MaterialsCustomer SupportField ServiceService Engineer
About the role
Key responsibilities & impact- Troubleshoot and repair injection molding machines and robots
- Test and inspect mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform calibrations to optimize equipment performance
- Perform software and hardware installations
- Conduct safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage resolution of customer issues, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized approaches to machine repairs
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work remotely at customer sites while installing and servicing equipment and providing customer training and support
Requirements
What you’ll need- High School Diploma required
- Associate’s or Bachelor’s degree preferred
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines
- Well-rounded skills in electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training for customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to work independently with minimal back-office support
- Valid passport required
- Driver’s license in good standing including REAL ID required
Benefits
Comp & perks- Health, dental, and vision insurance effective on the first day of hire
- 401(k) with employer match
- Over 3 weeks PTO
- Employer-paid life insurance
- Long- and short-term disability
- Employee-centric environment
- Comprehensive vehicle program with monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
- Competitive total compensation package