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Client Relationship Manager
Engenho de Ideias. Manage the client service team, ensuring the agency’s principles and values are upheld and the team’s capabilities are effectively leveraged.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and team leadership within advertising and marketing environments, leveraging strong knowledge of advertising services and workflows to drive client satisfaction and business growth.
Highest-signal resume keywords
Client Relationship ManagementAdvertising Services KnowledgeAgile MethodologiesTeam LeadershipProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Service ManagementBrandingCampaign ManagementSocial Media StrategyMedia PlanningMarket InsightsPerformance Monitoring
Soft Skills
Relationship BuildingTeam DevelopmentEffective Delegation
Tools & Technologies
CRM SystemsProject Management PlatformsMicrosoft Office
Certifications & Qualifications
Bachelor’s Degree in AdvertisingBachelor’s Degree in Public RelationsBachelor’s Degree in MarketingBachelor’s Degree in Business Administration
Industry Keywords
AdvertisingMarketingCorporate CommunicationsPublic SectorCross-Selling
About the role
Key responsibilities & impact- Manage the client service team, ensuring the agency’s principles and values are upheld and the team’s capabilities are effectively leveraged.
- Ensure the quality of deliverables by monitoring briefs, deadlines, and deliveries while maintaining client satisfaction.
- Serve as the primary client contact, building relationships based on trust, establishing recurring meetings, and identifying business opportunities.
- Coordinate the internal workflow among strategy, creative, media, and other departments.
- Participate in the agency’s strategic planning by providing market and trend insights and monitoring the department’s performance indicators.
Requirements
What you’ll need- Bachelor’s degree in Advertising, Public Relations, Marketing, Business Administration, or a related field.
- Extensive experience in client service or client relationship management at advertising, marketing, or corporate communications agencies.
- Strong knowledge of advertising services and workflows, including branding, campaigns, social media, media planning, and related activities.
- Familiarity with Agile methodologies and project management.
- Ability to lead multidisciplinary teams, delegate tasks effectively, and foster team development.
- Proficiency with productivity and management tools, including CRM systems, project management platforms, and Microsoft Office.
- Reside in Porto Alegre or the surrounding metropolitan area.
- Knowledge of the public sector, a postgraduate degree in Communications, Management, Strategy, or a related field, and experience with CRM/sales or cross-selling are considered advantages.