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Casualty General Liability Adjuster
Engle Martin. Manage all aspects of liability losses across varied business classes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing liability claims, including evaluating coverage, conducting investigations, and negotiating settlements. Proficient in using Xactimate for estimating and possesses strong communication and organizational skills.
Highest-signal resume keywords
Liability Claims ManagementXactimate ProficiencyNegotiation SkillsClaims Adjudication ProcessesActive Insurance License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage EvaluationLoss AssessmentEstimate BuildingReport WritingPolicy InterpretationStatistical AnalysisConstruction Industry KnowledgeCasualty Claims LawCodes Investigations
Soft Skills
Excellent Communication SkillsConflict ResolutionResearch AbilitiesTime ManagementTeam-Oriented Work Style
Tools & Technologies
Microsoft Office SuiteAdobeXactimate
Certifications & Qualifications
Active Insurance License
Industry Keywords
Commercial General LiabilityResidential ConstructionAutomotive IndustryTransportation IndustryHealthcare FacilitiesRetail FacilitiesCorporate FacilitiesGovernmental FacilitiesEducational FacilitiesConstruction Defects
About the role
Key responsibilities & impact- Manage all aspects of liability losses across varied business classes
- Determine and communicate the extent of liability or damage for each claim
- Evaluate coverage issues, liability, damages, risk transfer, litigation, and settlements within assigned authority
- Manage large or complex property damage losses, potentially involving multiple claimants and exposures over $250,000
- Investigate claims through field visits, phone contact, interviews, statements, site inspections, measurements, estimates, and other fact-finding methods
- Obtain contracts, job files, appraisals, and other relevant documentation
- Conduct property inspections and photograph claim sites
- Investigate claims involving retail, office, residential, hospitality, corporate, governmental, educational, clinical, and healthcare facilities
- Assess losses from weather, construction defects, fire, and other events
- Interview claimants and experts including architects, engineers, builders, construction workers, police officers, healthcare practitioners, and accountants
- Interpret insurance policies, establish loss estimates, provide coverage recommendations, and draft coverage letters
- Collaborate with expert witnesses, attorneys, underwriting staff, investigators, vendors, and carrier examiners
- Ensure information accuracy and guard against fraudulent claims
- Prepare clear and thorough reports and letters with conclusions and recommendations
- Use Xactimate to produce accurate estimates
- Attend trials, arbitration, ADR, and face-to-face negotiations as required
- Monitor the quality of services from appraisers, law firms, experts, and consultants
- Include relevant statutes in liability assessments
- Investigate, evaluate, and negotiate complex contractor liability, products liability, homeowner liability, and construction defect claims
- Escalate claims to senior adjusters when warranted by complexity
- Identify third-party liability and tender opportunities through investigation and contract interpretation
- Work with Business Development and Marketing to identify opportunities and clients for general liability business growth
- Develop subject-matter expertise and assist with training and mentoring adjusters
- Maintain accurate field notes, journal entries, time and expense records, and reimbursement reports
- Apply time-and-expense and fee-for-service procedures according to client agreements
- Collaborate across departments, divisions, and locations and participate in special assignments
- Maintain confidentiality of proprietary and sensitive information
- Maintain required state insurance licensure and comply with applicable laws, regulations, and standards
Requirements
What you’ll need- Bachelor’s degree in a related field or demonstrated equivalent experience
- Five to ten years of experience in related claims handling preferred
- Active license or ability to obtain such in multiple jurisdictions
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Adobe
- Skills using word-processing, spreadsheet, and database software
- Sound understanding of claims adjudication processes
- Thorough knowledge of commercial and residential construction industries and/or basic knowledge of automotive and transportation industry desirable
- Advanced knowledge of casualty claims law and jurisdictional issues
- Experience performing codes investigations
- Thorough understanding of estimate building through Xactimate
- Thorough understanding of the Commercial General Liability Policy Form and applicable forms/endorsements
- Ability to draft coverage letters with minimal supervision
- Ability to serve as a trainer
- Strong research and investigative abilities
- Excellent negotiating, conflict resolution, and persuasion abilities
- Skills in analyzing, interpreting, synthesizing, prioritizing, and reporting pertinent information
- Excellent written and oral communication skills
- Sound time management and organization skills
- Basic mathematical and statistical skills
- Ability to interpret policies and written technical information
- Trustworthiness, integrity, personal accountability, and adherence to ethical and professional standards
- Commitment to confidentiality and ability to discreetly handle sensitive information
- Customer service skills and service orientation
- Team-oriented work style
- Ability to travel overnight and for extended periods occasionally
- Ability to perform physical activities including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and feeling
- Ability to lift up to 50 pounds, including a ladder
- Periodic driving and ability to safely operate a motor vehicle for work
Benefits
Comp & perks- Regular, full-time employment status
- Exempt status
- Professional and personal growth and development opportunities
- Training and mentoring opportunities
- Reimbursement reports supported according to organization and client policies