Customer Success Manager

Enlighten AI Labs

. Lead customer onboarding and regular customer conversations .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer success capabilities by effectively managing customer onboarding, feedback, and relationship-building while utilizing practical AI fluency to enhance workflows and decision-making processes.

Highest-signal resume keywords

Customer Success ExperiencePractical AI FluencyStrong Organization SkillsExperience With Enterprise AnalyticsInitiative In Risk Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementAI Agent CoordinationData MeasurementWorkflow Creation

Soft Skills

Calm CommunicationTrust BuildingFollow-ThroughGood JudgmentIndependent Work

Tools & Technologies

Agent-Assisted ToolsCustom AppsCustomer Health Workflows

Industry Keywords

Customer FeedbackRenewal CoordinationOutcome ReviewDecision ImprovementStakeholder Involvement

About the role

Key responsibilities & impact

Lead customer onboarding and regular customer conversations
Establish goals, milestones, owners, and next steps
Learn customers’ team workflows, decision-improvement needs, and data or workflow barriers
Review usage and customer feedback to assess adoption, evidence-supported outcomes, and areas needing support
Run multiple AI agents in parallel to prepare account briefs, summarize feedback, and draft follow-ups
Check AI-generated work before sharing it with customers
Build small agent-assisted tools to organize customer context, track follow-ups, and prepare account health reviews
Coordinate product, delivery, solutions, and commercial teams around open questions and risks
Begin expansion and renewal planning early using evidence and clear next decisions
Share recurring customer feedback with teams that can improve product, enablement, or delivery
Verify facts, calculations, code, and claims before use in decisions, customer conversations, or releases
Take initiative within agreed goals, scope, access permissions, and review processes
Bring options and recommendations and involve appropriate stakeholders before changing customer commitments or production workflows

Requirements

What you’ll need

Experience in customer success, account management, consulting, implementation, or another role supporting customers after a sale or project start
Calm, direct communication style that can build trust while addressing ambiguity, risk, or unmet expectations early
Strong organization and follow-through across multiple customer relationships and internal contributors
Practical AI fluency, including running multiple agents for research, drafting, checking, and coordination, validating output, and owning the customer conversation
Comfort building small custom apps or workflows with agent assistance
Initiative to identify missing decisions, unclear ownership, or emerging risks and move them toward resolution
Good judgment regarding customer confidentiality, product limits, and the difference between goals, activities, and verified outcomes
Experience with enterprise analytics, data, measurement, or AI-enabled products
Experience coordinating renewals with account executives or commercial leaders
Experience creating customer-health or outcome-review workflows
Ability to work independently, prioritize unclear goals, find needed information, and carry work through to a result
Ability to involve relevant stakeholders early when decisions, risks, or dependencies require their input

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage