Contact Center Department Manager – Loan Processing

Enova International

. Supervise the daily activities of call center representatives and supervisors across various shifts .

Posted 11/9/2026full-timeChicago • Illinois • United StatesSeniorLead💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive management experience in a call center environment, with a strong focus on performance management, compliance with lending regulations, and employee development. Proven ability to leverage data-driven insights to enhance operational effectiveness and achieve departmental objectives.

Highest-signal resume keywords

Call Center ManagementPerformance ManagementLending Industry ComplianceEmployee Coaching and TrainingData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance EvaluationsCorrective Action PlansTalent AssessmentOperational EffectivenessCareer Development Plans

Soft Skills

Excellent Communication SkillsInterpersonal SkillsLeadership SkillsMotivational Skills

Industry Keywords

Consumer Lending GuidelinesP&L ObjectivesManagement ReportsEmployee DevelopmentHiring Practices

About the role

Key responsibilities & impact

Supervise the daily activities of call center representatives and supervisors across various shifts
Lead supervisors to surpass individual, team, departmental, and P&L objectives
Oversee performance management, including biannual performance evaluations, co-worker improvement plans, and disciplinary actions
Ensure compliance with lending regulations and industry consumer lending guidelines
Evaluate management reports to enhance efficiencies and continuously improve productivity
Develop and communicate subordinate job roles
Provide structured career development plans
Exercise judgment in hiring, corrective actions, development plans, performance management, talent assessment, and terminations
Report to the Operations Manager

Requirements

What you’ll need

7 or more years management experience in a call center environment
Experience within the financial or lending industry
Ability to coach, train, and motivate employees and evaluate their performance
Excellent written and verbal communication and interpersonal skills with all levels of staff and management
Proven track record of leveraging data-driven insights to enhance success and overall operational effectiveness
Eligible to work in the United States
Enova is unable to sponsor visas or take over sponsorship

Benefits

Comp & perks

Additional compensation may include a bonus
Hybrid work schedule: in-office Tuesday through Thursday, with remote flexibility on Mondays and Fridays
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a Roth option (U.S. Based employees only)
PTO and paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups
Employee recognition and rewards program
Charitable matching and a paid volunteer day