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Customer Service Representative
Enova International. Complete an in-depth 4-week training program to specialize in a specific consumer lending brand .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, including effective communication, active listening, and the ability to handle high-volume inquiries. Proficient in payment processing and maintaining accurate customer account information while adapting to new technologies.
Highest-signal resume keywords
Customer Service ManagementActive Listening SkillsPayment ProcessingHigh-Volume Environment AdaptabilityRemote Work Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingCustomer Account ManagementInquiry FulfillmentProduct Education
Soft Skills
Exceptional CommunicationEmpathy in Customer InteractionsMultitasking
Tools & Technologies
Customer Service SoftwareRemote Communication Tools
Industry Keywords
Consumer LendingCall Center ExperienceFast-Paced Customer Service
About the role
Key responsibilities & impact- Complete an in-depth 4-week training program to specialize in a specific consumer lending brand
- Manage inbound customer calls and deliver exceptional customer service
- Respond to customer questions and provide service
- Manage customer inquiries, fulfill requests, and educate customers on products and services
- Handle payment processing, create payment plans, and address account-related matters
- Maintain high standards of verbal and written customer service communication
- Keep customer accounts updated with accurate information
Requirements
What you’ll need- Eligible to work in the United States
- Prior call center experience is a plus, but candidates with a proven background in fast-paced customer service environments are valued
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment through adaptability and multitasking
- Comfortable utilizing new technology
- Proven ability to excel in a remote work environment
- Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY
- Enova is unable to sponsor visas or take over sponsorship
Benefits
Comp & perks- Additional compensation may include bonus
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
- 4-week training program