Loan Processing Representative

Enova International

. Complete a comprehensive 3-week training program and specialize in a specific consumer lending brand .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing loan applications while maintaining compliance with quality standards, alongside exceptional communication and customer service skills in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsMultitasking AbilityAdaptabilityRemote Work Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningProfessionalismEmpathy

Tools & Technologies

Loan Processing SoftwareCustomer Relationship Management (CRM) Systems

Industry Keywords

Consumer LendingCall CenterHigh-Volume EnvironmentInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Complete a comprehensive 3-week training program and specialize in a specific consumer lending brand
Process a queue of loan applications in compliance with established quality standards
Receive inbound customer calls regarding loan applications
Initiate outbound calls to verify application details and request additional information
Resolve customer issues by phone, email, or fax
Keep customer accounts updated with accurate information

Requirements

What you’ll need

Prior call center experience is a plus, but candidates should have a proven background in fast-paced customer service environments
Exceptional communication and active listening skills
Proven history of professionalism and empathy in customer interactions
Ability to thrive in a high-volume environment
Exceptional adaptability and multitasking skills
Comfortable utilizing new technology
Proven ability to excel in a remote work environment
Eligible to work in the United States
Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY
Enova is unable to sponsor visas or take over sponsorship

Benefits

Comp & perks

Additional compensation may include bonus
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a Roth option (U.S. Based employees only)
PTO and paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day
Comprehensive 3-week training program