Manager, Global Operations Analytics

Enova International

. Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts .

Posted 10/14/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading analytical functions within a contact center environment, focusing on building and improving analytical processes while ensuring compliance with regulatory standards. Proficient in managing teams, conducting cross-functional analyses, and utilizing AI tools to enhance analytical workflows.

Highest-signal resume keywords

5+ Years Business Analytics Experience2+ Years Managing AnalystsAdvanced Excel or Google Sheets ProficiencySQL and Cloud Data Platform ExperienceContact Center Metrics Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalyticsAnalytical Process ImprovementData AnalysisAI Tools in AnalyticsContact Center MetricsKPI FrameworksSQLAdvanced ExcelGoogle SheetsCloud Data Platforms

Soft Skills

LeadershipCoachingCommunicationStakeholder ManagementQuality Oversight

Tools & Technologies

AI ToolsSnowflakeReporting ToolsData Access Tools

Industry Keywords

TCPAFCRAFDCPAFinancial ServicesConsumer LendingRegulated Contact CenterStrategy & OperationsConsultingBusiness Intelligence

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts
Manage and hire analysts as the function is built out
Own intake, prioritization, and capacity for analytical requests across the operation
Set clear service expectations with leadership
Conduct cross-functional analyses, executive-level insight packages, and evaluations of strategic initiatives and pilots
Build repeatable frameworks and templates and automate recurring analysis
Champion responsible AI-assisted analytical workflows
Partner with reporting and technology teams to close gaps in data access and tooling
Work with Compliance to incorporate TCPA, FCRA, and FDCPA considerations into analysis
Escalate patterns that may indicate systemic or regulatory exposure
Report to the Director of Operations

Requirements

What you’ll need

5+ years in a business or operations analytics function, including 2+ years managing or leading analysts
Ability to run rigorous, hands-on analysis while managing priorities and stakeholder relationships
Experience building or improving analytical processes, standards, or team operating models
Strong working knowledge of contact center metrics and KPI frameworks (customer service, collections, WFM, complaints)
Hands-on experience using AI tools in an analytical workflow and ability to guide others in doing the same
Proficiency with advanced Excel or Google Sheets, SQL, and/or a cloud data platform such as Snowflake
Clear, confident written and verbal communication with senior leaders
Bachelor's degree in a quantitative field (nice to have)
Experience in standing up or scaling a similar function (nice to have)
Financial services, consumer lending, or a regulated contact center background (nice to have)
Strategy & operations, consulting, or business intelligence experience (nice to have)
Eligible to work in the United States; Enova is unable to sponsor visas or take over sponsorship

Benefits

Comp & perks

Additional compensation may include a bonus and restricted stock units
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day
Remote flexibility on Mondays and Fridays