Customer Service Representative

Enpal

. Serve as the first point of contact for customers by phone and email, handling their questions and concerns .

Posted 9/24/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in German at C1 level, capable of handling customer inquiries and collaborating with operations teams.

Highest-signal resume keywords

German Language Skills (C1 Level)Customer Service ExperienceStrong Communication SkillsEmpathetic PersonalityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Solution-OrientedPositive DemeanorApproachable AttitudeService-Oriented Approach

Industry Keywords

Customer SupportCustomer InquiriesOperations CollaborationTraining Participation

About the role

Key responsibilities & impact

Serve as the first point of contact for customers by phone and email, handling their questions and concerns
Provide customer support by phone and reliably process incoming emails
Work as part of a dedicated team, supporting the handling and routing of customer inquiries
Collaborate closely with various operations teams to resolve customer concerns in a structured manner
Participate in regular training on products, processes, and internal procedures

Requirements

What you’ll need

Very good German language skills, at least C1 level, both written and spoken
Strong communication skills, an empathetic and solution-oriented personality, and a strong team spirit
Initial experience in customer service or a similar field; alternatively, motivated career changers are welcome
Positive and approachable demeanor
Reliable and service-oriented approach to customer support
Authorization to work in Germany

Benefits

Comp & perks

Hybrid working model
Modern office in Berlin-Friedrichshain featuring a ping-pong table, yoga corner, rooftop terrace, and fully stocked beverage refrigerators
Onboarding day featuring introductions to the company, team members, and founder
Monthly all-hands meetings
Lunch & Learn sessions
Team events
Feedback-driven culture and anonymous feedback tool, Culture Amp
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