Analyst, Epic Optimization – Oversight Coordinator

Ensemble Health Partners

. Manage intake of Epic enhancement and maintenance requests from operational leaders .

Posted 10/16/2026full-timeRemote • United StatesJunior💰 $68,500 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Epic enhancement requests and revenue cycle operations, with a strong focus on communication, organization, and problem-solving. Proficient in developing project plans and facilitating cross-functional collaboration to ensure successful outcomes.

Highest-signal resume keywords

Epic Revenue Cycle FunctionsCertified Revenue Cycle RepresentativeMicrosoft ExcelProject ManagementHospital Revenue Cycle Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Revenue Cycle FunctionalityProject PlanningStatus ReportingTicketing Systems ManagementData Documentation

Soft Skills

CommunicationFacilitationOrganizationProblem-SolvingDetail-Oriented

Tools & Technologies

Microsoft PowerPointMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

Certified Revenue Cycle Representative

Industry Keywords

Patient AccessHealthcare Financial ManagementRevenue Cycle LeadershipCross-Functional GovernanceContinuous Improvement

About the role

Key responsibilities & impact

Manage intake of Epic enhancement and maintenance requests from operational leaders
Track requests from submission through resolution, including status and priority
Clarify business needs, scope, and expected outcomes with operational leaders
Facilitate calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams
Review requests during Epic Services calls and obtain cross-functional governance approval
Submit approved requests to client ticketing systems and follow up through resolution
Maintain synchronized status updates between client and Ensemble ticketing systems
Develop project plans and timelines with revenue cycle leadership and IT
Track projects and tickets, follow up on incomplete tasks, and escalate concerns
Document meeting outcomes, action items, decisions, and request activity
Produce weekly/monthly status reports and other internal and external materials
Educate revenue cycle leaders and clients on the Epic enhancement and intake process
Share continuous improvement ideas with leadership and clients

Requirements

What you’ll need

1-2 years of job experience in Epic revenue cycle functions, in PB, HB, HIM or Patient Access
Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 6 months of hire, unless already certified
Available to travel up to 10%
Excellent communication, facilitation, organization, and problem-solving skills
Detail-oriented and adaptable to change
Extensive experience with Microsoft Excel, PowerPoint, Word, and Outlook preferred
Working knowledge of hospital revenue cycle operations preferred
Up-to-date knowledge of Epic revenue cycle functionality, certifications, and release updates
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Comprehensive healthcare benefits
Time off
Retirement benefits
Well-being programs
Professional certification relevant to the associate’s field
Tuition reimbursement
Quarterly and annual incentive programs
Work-life flexibility
Professional development opportunities