Associate Specialist, Patient Access

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/1/2026part-timeO'Fallon • Illinois • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, including accurate medical record management, insurance verification, and compliance checks. Proficient in customer service and regulatory requirements, ensuring timely and accurate processing of patient information.

Highest-signal resume keywords

Customer Service ExperienceHFMA Certified Revenue Cycle Representative (CRCR)Medical Record ManagementRegulatory ComplianceInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentPatient Pre-RegistrationPoint-of-Service Payment CollectionQuality Auditing and ReportingDemographic Information Processing

Soft Skills

Inquisitive NatureOpenness to InnovationExcellent Communication

Tools & Technologies

Advanced Beneficiary Notice (ABN) SoftwareTelephone Switchboard

Certifications & Qualifications

HFMA Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityPatient EducationStatistical Data Reporting

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and ensure forms are completed accurately and timely
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and other patient information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent forms and obtain required signatures and witness names
Explain and distribute patient education and regulatory documents
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
Must be inquisitive and demonstrate openness to innovation, including AI
Must be able to work on-site at HSHS - St. Elizabeth's Hospital in O'Fallon, IL
Must reside and be authorized to work within the United States
Ability to meet regulatory compliance requirements
Ability to provide excellent customer service
Ability to accurately process patient, demographic, insurance, and financial information

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility
Collaboration, growth, and innovation-focused culture