Associate Specialist, Patient Access

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/8/2026part-timeWestwood • New Jersey • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, including accurate MRN assignment, insurance verification, and compliance checks. Proficient in utilizing quality auditing systems and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ComplianceInsurance VerificationCRCR CertificationABN Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MRN AssignmentPatient AdmissionInsurance Information CollectionAccount AuditingStatistical Data Reporting

Soft Skills

CompassionInquisitivenessOpenness to Innovation

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory CompliancePatient AccessHealthcare Services

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide customer service to patients, clients, and colleagues
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain patient information and collect point-of-service and past-due balances
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses, select insurance plan codes, and enter benefit data
Screen medical necessity using ABN software and distribute required forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire
Must be able to work on-site at Ardent - Pascack Valley in Westwood, NJ
Must reside in and be authorized to work within the United States
Must be inquisitive and demonstrate openness to innovation, including AI
Ability to meet regulatory compliance requirements
Ability to provide excellent customer service and demonstrate compassion
Ability to accurately assign MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and financial information
Ability to use insurance verification, ABN software, overlay tools, and quality auditing/reporting systems

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Work-life flexibility