Associate Specialist, Patient Access

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 9/23/2026full-timeBreese • Illinois • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryABN Software Usage

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

Telephone SwitchboardOverlay ToolQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessInsurance EligibilityDemographic InformationFinancial Liability

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet point-of-service goals and provide compassionate customer service
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain and obtain signatures for consent and treatment forms
Distribute patient education documents and required forms
Review insurance eligibility and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute and document ABNs and other designated forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at HSHS - St. Joseph's Hospital - Breese in Breese, Illinois
Ability to work Monday-Friday, 8:30am-5pm

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement and professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities