Associate Specialist, Patient Access

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/11/2026part-timeBreese • Illinois • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Capable of utilizing quality auditing systems and conducting account audits to support patient access operations.

Highest-signal resume keywords

Customer Service ExperienceMedical Necessity ChecksInsurance VerificationCRCR CertificationPoint-Of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admission DutiesMedical Record Number AssignmentInsurance Plan Code SelectionBenefit Data EntryAccount AuditingQuality Auditing SystemsConsent Form ExplanationPayment Plan Options CollectionStatistical Data ReportingDemographic Information Collection

Soft Skills

Inquisitive NatureOpenness To Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessCompliance ChecksInsurance EligibilityPoint-Of-Service GoalsFinancial Liability Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard
Provide customer service and meet point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Obtain demographic, insurance, and financial liability information through inbound and outbound calls
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent forms, obtain signatures, and distribute patient education documents
Review insurance eligibility and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at HSHS - St. Joseph's Hospital - Breese in Breese, Illinois

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification