Associate Specialist, Patient Access

Ensemble Health Partners

. Perform admitting duties for all patients receiving services .

Posted 10/5/2026full-timePocatello • Idaho • United StatesJuniorMid-Level💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access operations, including insurance verification, medical record management, and compliance checks. Proficient in developing training programs and providing customer service within a revenue cycle environment.

Highest-signal resume keywords

Revenue Cycle KnowledgePatient Insurance ProcessesMedical TerminologyTraining DevelopmentCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementInsurance VerificationCPT CodesCompliance ChecksPoint-of-Service PaymentsAccount AuditsStatistical ReportingAdvanced Beneficiary Notice SoftwarePatient EducationDemographic Data Entry

Soft Skills

Openness to InnovationCommunicationTeam CollaborationProblem-SolvingAdaptability

Tools & Technologies

Overlay ToolQuality Auditing SystemsReporting SystemsTelephone Switchboard

Industry Keywords

Patient AccessHealth Insurance RequirementsAuthorizationsBenefits VerificationAdmissionsBillingPaymentsDenials

About the role

Key responsibilities & impact

Perform admitting duties for all patients receiving services
Assign accurate medical record numbers and complete medical necessity or compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders using an overlay tool
Provide customer service and operate the telephone switchboard
Use quality auditing and reporting systems to ensure accounts are corrected
Develop training materials and programs for new hires
Provide continuing education to revenue cycle associates
Develop staff schedules within the patient access department
Provide on-call, after-hours support and guidance
Work unscheduled shifts to cover staffing issues when needed
Collect point-of-service payments in emergency, outpatient, and inpatient settings
Conduct account audits and provide statistical data to Patient Access Leadership
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility, select insurance plan codes, and enter benefit data
Pre-register patient accounts and obtain demographic and insurance information through inbound and outbound calls
Screen medical necessity using Advanced Beneficiary Notice software
Distribute and document required forms and pamphlets
Perform other job-related duties as assigned

Requirements

What you’ll need

1 to 3 years of job experience
Associate degree or equivalent experience
Openness to innovation, including AI
Understanding of revenue cycle, including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - Portneuf Medical Center in Pocatello, Idaho

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs for employees who exceed expectations
Career advancement opportunities
Work-life flexibility
Recognition programs