Associate Specialist, Patient Access – Morning Shift

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/6/2026full-timeMontclair • New Jersey • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, including medical record management, insurance verification, and compliance checks. Strong customer service skills are essential for effectively communicating with patients and processing their information accurately.

Highest-signal resume keywords

Patient Admission DutiesMedical Record ManagementInsurance VerificationCustomer Service ExperienceQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsData EntryInsurance Plan Codes

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolABN SoftwareTelephone Switchboard

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient AccessComplianceDemographic InformationPatient Financial LiabilityConsent Forms

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service payments and past-due balances, including payment plan options
Explain consent and patient education forms, obtain necessary signatures, and document witnesses
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice (ABN) software
Distribute and document ABNs and other designated forms and pamphlets

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED Required
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - Mountainside in Montclair, NJ
Availability for the morning shift, 6 AM to 6 PM, with every other weekend

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility