Bilingual Public Benefit Specialist

Ensemble Health Partners

. Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs .

Posted 11/3/2026full-timeUnited StatesJunior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient eligibility determination for Medicaid and financial assistance programs, with strong knowledge of revenue cycle processes and health insurance requirements. Bilingual proficiency in Spanish and English enhances communication with diverse patient populations.

Highest-signal resume keywords

Patient Eligibility DeterminationRevenue Cycle KnowledgeBilingual Proficiency in Spanish/EnglishPatient Access ExperienceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Process AssistanceInsurance Information UpdatingBenefits VerificationMedical Terminology KnowledgeCPT/Procedure Codes Understanding

Soft Skills

Communication SkillsRelationship BuildingCollaboration

Tools & Technologies

Patient Accounting Systems

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare IndustryMedicaidFinancial Assistance ProgramsManaged CareCall Center Experience

About the role

Key responsibilities & impact

Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs
Assist with application processes to facilitate accurate and appropriate submissions
Follow up on submitted applications through determination
Review referred patients for program eligibility opportunities and coordinate application processes
Communicate with patients to obtain required supporting documents
Update applicable insurance information and ensure timely billing or adjustment posting
Document actions and communications in assigned patient accounting systems
Maintain knowledge of state and federal program requirements and share information with colleagues and supervisors
Develop and maintain working relationships with county, state, and federal Medicaid caseworker partners
Collaborate with revenue cycle departments and associates
Perform other duties as assigned

Requirements

What you’ll need

1-2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues
Bilingual speaking proficiency in Spanish/English
Understanding of revenue cycle including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT/procedure codes
Patient Access experience with managed care/insurance highly preferred
Call Center experience highly preferred
Openness to innovation, including AI
Must reside in and be authorized to work within the United States
Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
High School Diploma or GED
Combination of post-secondary education and experience may be considered in lieu of degree
CRCR required within 9 months of hire

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
CRCR certification paid by the company