Bilingual Public Benefit Specialist

Ensemble Health Partners

. Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs .

Posted 11/2/2026full-timeWest Reading • Pennsylvania • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient eligibility determination for Medicaid benefits and financial assistance programs, with strong knowledge of revenue cycle processes and health insurance requirements. Bilingual proficiency in Spanish and English enhances communication with diverse patient populations.

Highest-signal resume keywords

CRCR CertificationPatient Access ExperienceKnowledge Of Revenue CycleBilingual Proficiency In Spanish/EnglishKnowledge Of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Eligibility DeterminationApplication ProcessingInsurance Information UpdatingBilling Adjustment PostingDocumentation In Patient Accounting SystemsBenefits VerificationCPT/Procedure Codes KnowledgeFinancial Issues InteractionManaged Care ExperienceCall Center Experience

Soft Skills

Relationship BuildingCollaborationOpenness To Innovation

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare IndustryMedicaid BenefitsFinancial Assistance ProgramsState And Federal Program RequirementsPatient Insurance Processes

About the role

Key responsibilities & impact

Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs
Assist with application processes and facilitate accurate, appropriate submissions
Follow up on submitted applications through determination
Obtain required patient documentation
Update insurance information
Ensure timely billing or adjustment posting
Document actions and communications in patient accounting systems
Maintain knowledge of state and federal program requirements
Share program information with colleagues and supervisors
Build relationships with county, state, and federal Medicaid caseworker partners
Collaborate with revenue cycle departments and associates
Perform other assigned duties

Requirements

What you’ll need

1–2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues
Bilingual speaking proficiency in Spanish/English
High School Diploma or GED
Combination of post-secondary education and experience may be considered in lieu of degree
CRCR certification required within 9 months of hire
Understanding of revenue cycle, including admissions, billing, payments, and denials
Knowledge of patient insurance processes for authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT/procedure codes
Patient Access experience with managed care/insurance and call center experience highly preferred
Openness to innovation, including AI
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Company-paid CRCR certification within 9 months of hire
Career advancement opportunities
Work-life flexibility