Customer Service Associate

Ensemble Health Partners

. Handle incoming patient calls for Customer Service .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare industry, with a strong focus on revenue cycle management and problem resolution. Capable of effectively communicating with patients and collaborating with various departments to ensure high-quality service delivery.

Highest-signal resume keywords

Customer Service ExperienceRevenue Cycle KnowledgeCRCR CertificationProblem ResolutionHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment PostingPayment Plan SetupAccount Issue ResolutionPatient Balance CommunicationCall Center Operations

Soft Skills

Critical ThinkingOpenness to Innovation

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare IndustryRevenue CycleComplianceProvider RelationsPatient Services

About the role

Key responsibilities & impact

Handle incoming patient calls for Customer Service
Perform customer service and collection activities across the Revenue Cycle
Answer patient questions regarding statements
Post guarantor payments
Set up payment plans within company policies
Research and resolve account issues identified by patients
Contact appropriate departments to resolve patient requests
Connect patients with the financial counseling department for charity screening
Communicate patient balances
Meet department collection goals
Provide excellent customer service to patients
Communicate and partner with Ensemble and Revenue Cycle teams to resolve customer service issues
Perform other duties as assigned

Requirements

What you’ll need

Customer Service and Call Center experience preferred
1-2 years’ experience in healthcare industry preferred
High School Diploma or GED
CRCR certification within 9 months of hire
Knowledge of all areas of the Revenue Cycle
Experience in physician and hospital operations
Knowledge of compliance and provider relations
Critical thinking
Problem resolution
Ability to work in a remote work environment
Must reside and be authorized to work within the United States
Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
Must demonstrate openness to innovation, including AI

Benefits

Comp & perks

Comprehensive healthcare benefits
Time off
Retirement benefits
Well-being programs
Professional development
Professional certification relevant to the field
Tuition reimbursement
Quarterly incentive programs
Annual incentive programs
Remote work arrangement
Reasonable accommodations for qualified individuals with disabilities