Customer Service Associate

Ensemble Health Partners

. Handle incoming patient calls for Customer Service .

Posted 11/6/2026full-timeUnited StatesJuniorMid-Level💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare industry, with a strong focus on revenue cycle management and problem resolution. Proficient in handling patient inquiries and ensuring compliance while meeting collection goals.

Highest-signal resume keywords

Customer Service ExperienceRevenue Cycle KnowledgeCRCR CertificationHealthcare Industry ExperienceProblem Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementPayment PostingPayment Plan SetupAccount Issue ResolutionPatient Balance Communication

Soft Skills

Critical ThinkingEffective CommunicationRemote Work Capability

Certifications & Qualifications

CRCR Certification

Industry Keywords

HealthcareCall CenterPatient ServiceComplianceProvider Relations

About the role

Key responsibilities & impact

Handle incoming patient calls for Customer Service
Perform customer service and collection activities across the Revenue Cycle
Answer patient questions regarding statements
Post guarantor payments
Set up payment plans within company policies
Research and resolve account issues identified by patients
Contact appropriate departments to resolve patient requests
Connect patients with the financial counseling department for charity screening
Communicate patient balances
Meet department collection goals while providing excellent patient service
Partner with Ensemble and Revenue Cycle teams to resolve customer service issues
Complete other duties as assigned
Travel to and work onsite at client, temporary, or corporate office locations as business needs require

Requirements

What you’ll need

Customer Service and Call Center experience preferred
1-2 years’ experience in healthcare industry preferred
High School Diploma or GED
CRCR certification within 9 months of hire
Knowledge of all areas of the Revenue Cycle
Experience in physician and hospital operations
Knowledge of compliance and provider relations
Critical thinking skills
Problem resolution skills
Ability to work effectively in a remote environment
Access to a secure home office
Reliable high-speed internet service with minimum speeds of 50 MBPS
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Tuition reimbursement
Quarterly and annual incentive programs for employees who go beyond expectations
Work-life flexibility
Professional development and growth opportunities
Secure home office and reliable high-speed internet service for remote work