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Director, Operations Readiness
Ensemble Health Partners. Lead and independently own the Standard Operating Model (SOM) Governance capability within Operations Readiness .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing enterprise governance frameworks, process improvement, and operational excellence. Capable of leading complex, cross-functional initiatives while effectively communicating with senior leadership and stakeholders.
Highest-signal resume keywords
Enterprise Governance Framework DevelopmentProcess Improvement and ManagementCross-Functional Initiative LeadershipStakeholder Engagement and CommunicationOrbus Enterprise Architecture Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ArchitectureProcess ExcellenceOperational ExcellenceEnterprise TransformationGovernance ModelsChange Control PracticesCurrent-State Process AssessmentFuture-State Solution DesignAnalytical Problem-SolvingDecision-Making
Soft Skills
LeadershipInfluencing Senior LeadersOrganizational SkillsPresentation SkillsStakeholder Management
Tools & Technologies
OrbusEpicEnterprise Architecture PlatformsProcess-Management Platforms
Certifications & Qualifications
PMPLean Six SigmaEnterprise Architecture CertificationChange Management Certification
Industry Keywords
Healthcare OperationsHealthcare Revenue Cycle ManagementOperational Gap AssessmentOrganizational Change ManagementAI-Enabled Transformation
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead and independently own the Standard Operating Model (SOM) Governance capability within Operations Readiness
- Develop, implement, and mature a scalable enterprise governance framework
- Drive adoption and accountability for standardized operating models, processes, and governance practices
- Establish and maintain enterprise process taxonomy, hierarchy, governance standards, and documentation
- Partner with functional leaders to identify gaps between standardized operating models and client or operational processes
- Develop governance mechanisms for process changes, exceptions, approvals, and change control
- Lead implementation, maturation, governance, and utilization of Orbus as an enterprise process and architecture capability
- Establish standards for capturing, maintaining, and using business processes and related information in Orbus
- Connect process architecture with enterprise transformation priorities across Technology, Operations, Data, and other stakeholders
- Lead enterprise process improvement, governance, and transformation initiatives across multiple functions
- Assess current-state processes and identify gaps, risks, redundancies, and standardization opportunities
- Translate strategic priorities into governance models, operating structures, and execution plans
- Support client and operational gap assessments
- Develop adoption strategies for SOM governance, Orbus, standardized processes, and new ways of working
- Establish change-control practices and support communication, education, and stakeholder engagement
- Measure and communicate progress, adoption, risks, gaps, and opportunities to senior leadership
- Serve as a strategic partner across Operations, Technology, Data, AI/automation, and other enterprise functions
- Influence senior leaders, present recommendations and risks, and lead initiatives through implementation, adoption, and ongoing governance
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and relevant professional experience
- Significant progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related discipline
- Demonstrated leadership experience overseeing complex, cross-functional initiatives
- Experience developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks
- Strong process improvement and process-management capabilities
- Experience assessing current-state processes and designing scalable future-state solutions
- Ability to independently lead complex initiatives in ambiguous environments
- Strong executive communication, presentation, and stakeholder-management skills
- Ability to influence senior leaders and drive cross-functional alignment without relying solely on direct authority
- Strong analytical, problem-solving, organizational, and decision-making skills
- Ability to translate strategy into practical execution and measurable outcomes
- Ability to operate effectively in a remote environment with travel as needed, up to approximately 25%
- Must reside and be authorized to work within the United States
- Preferred: Healthcare, healthcare revenue cycle management, or healthcare operations experience
- Preferred: Experience with Orbus or comparable enterprise architecture, business architecture, or process-management platforms
- Preferred: Experience with Epic or other enterprise healthcare technology platforms
- Preferred: Enterprise, business, or process architecture experience
- Preferred: Large-scale enterprise transformation or operating-model experience
- Preferred: Organizational change management and enterprise adoption experience
- Preferred: Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives
- Preferred: Operational or client gap assessment experience
- Preferred: PMP, Lean Six Sigma, enterprise/business architecture, change management, or related professional certifications
Benefits
Comp & perks- Comprehensive healthcare benefits
- Time off
- Retirement benefits
- Well-being programs
- Professional development investment
- Professional certification relevant to the associate’s field
- Tuition reimbursement
- Quarterly and annual incentive programs
- Remote work
- Travel as needed, up to approximately 25%