Financial Counseling Specialist

Ensemble Health Partners

. Review benefits and collect bedded-patient liability, including previous balances .

Posted 11/4/2026full-timeNewport News • Virginia • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient liability management, insurance verification, and billing processes, while effectively communicating with stakeholders and managing collections. Proficient in regulatory compliance and financial documentation within the healthcare sector.

Highest-signal resume keywords

CRCR CertificationPatient Liability ManagementInsurance VerificationBilling ProcessesCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Insurance InformationCash ReconciliationDenial Root-Cause AnalysisEOB ExplanationBilling ProcessesMedicare UnderstandingMedicaid UnderstandingLabor & Delivery BenefitsCOBRA KnowledgeHealthcare Sharing Ministry Knowledge

Soft Skills

InquisitiveOpen to InnovationEffective CommunicationCollaboration

Tools & Technologies

Ensemble Work QueuesDaily Cashiering Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient LiabilityFlat-Rate ContractsBundled ServicesSelf-Pay OptionsCase ManagementUtilization ManagementDEERS ProcessGrants KnowledgeResearch KnowledgeSecondary Coverage Searches

About the role

Key responsibilities & impact

Review benefits and collect bedded-patient liability, including previous balances
Obtain patient insurance and financial information to estimate and collect patient liabilities
Meet assigned daily point-of-service collection goals
Notify recently discharged patients of unpaid estimated liabilities and document account attempts
Perform daily cashiering, cash reconciliation, and deposit functions as assigned
Manage flat-rate contracts, bundled services, and self-pay options
Communicate with stakeholders about case statuses and escalations
Collaborate with Case Management and Utilization Management on regulatory forms
Monitor missed collection opportunities and contact or visit listed inpatient patients
Maintain client and Ensemble work queues, including unbilled edits
Complete follow-up reports, next-day verification, and denial root-cause analysis
Manage communications with patients unable to make payments while in-house
Complete registration-related consents and forms at or after admission
Develop and submit CFO escalations for uncollected estimated liabilities
Assist eligibility specialists with insurance verification, Medicaid and charity processing, secondary coverage searches, self-pay coverage queries, and coordination-of-benefits education
Work daily queues to update and clear unbilled accounts

Requirements

What you’ll need

1–3 years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Basic understanding of Medicare and Medicaid benefits
Basic understanding of Labor & Delivery benefits
Understanding and explaining EOBs
Knowledge of grants and research
Knowledge of Black Lung qualification
Knowledge of COBRA benefits
Knowledge of Healthcare Sharing Ministry coverages
Understanding of billing and back-end processes
Knowledge of the DEERS process
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional certification relevant to the field
Quarterly and annual incentive programs
Work-life flexibility
Professional development opportunities