Financial Counseling Specialist

Ensemble Health Partners

. Perform benefit education and validation for inpatient patients .

Posted 9/24/2026full-timeAthens • Texas • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient benefit education, financial liability assessment, and insurance verification, while effectively managing patient access and collections processes. Strong ability to utilize Revenue Cycle systems and maintain compliance with regulatory requirements.

Highest-signal resume keywords

Patient Benefit EducationFinancial Liability AssessmentInsurance VerificationCRCR CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Liability CalculationInsurance Eligibility VerificationFinancial Assistance ProcessingRevenue Cycle ManagementPre-Registration TasksDaily Census ReportingCopay CollectionDeductible CollectionCoinsurance CollectionOutpatient Order Organization

Soft Skills

Inquisitive NatureOpenness to InnovationEffective CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Revenue Cycle System

Certifications & Qualifications

CRCR (Certified Revenue Cycle Representative)

Industry Keywords

Patient AccessAuthorizationFinancial LiabilityMedicaid ProcessingCharity ProcessingPost-Discharge LettersConsent to TreatObservationImportant Message from Medicare

About the role

Key responsibilities & impact

Perform benefit education and validation for inpatient patients
Conduct face-to-face reviews of inpatient benefits, authorizations, and patient liabilities
Accurately verify and calculate patient liabilities, including previous balances
Collect copays, deductibles, coinsurance, and balances after financial assistance
Assess patient insurance and financial information to determine liability
Work patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and authorizations
Complete pre-registration and registration tasks and attempt to collect financial liabilities
Monitor missed collection opportunities and make at least three daily room-visit attempts when needed
Note patient-liability accounts daily and make follow-up calls
Send post-discharge letters detailing estimated liabilities and payment options
Obtain signatures for consent to treat, observation, Important Message from Medicare, and registration forms
Assist with insurance verification, Medicaid and charity processing, and eligibility tasks
Run daily census reports to identify potential eligibility
Collect and organize outpatient orders using Revenue Cycle system queues

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED Required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire (Company Paid)
Must be inquisitive and demonstrate openness to innovation including AI
Must reside and be authorized to work within the United States
May be required to work nights, weekends, and holidays, as necessary

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional development and a professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career Advancement
Work-Life Flexibility
Reasonable accommodations for qualified individuals with disabilities