Financial Counseling Specialist

Ensemble Health Partners

. Perform benefit education and validation for inpatient patients .

Posted 10/28/2026full-timeAthens • Texas • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient benefit education, insurance verification, and financial liability assessment while effectively engaging with patients to facilitate collections and ensure compliance with regulatory requirements. Proficient in utilizing Revenue Cycle systems to manage patient accounts and optimize collection opportunities.

Highest-signal resume keywords

Patient Benefit EducationInsurance VerificationFinancial Liability AssessmentCertified Revenue Cycle Representative (CRCR)Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit EducationInsurance VerificationFinancial Assistance AssessmentPatient Liability CollectionPre-registration TasksRegistration TasksRevenue Cycle ManagementCensus ReportingAuthorization CollectionOutpatient Order Organization

Soft Skills

InquisitiveOpen to InnovationEffective CommunicationCustomer EngagementProblem Solving

Tools & Technologies

Revenue Cycle System

Certifications & Qualifications

Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Patient AccessInsurance EligibilityFinancial Information VerificationMedicaid ProcessingCharity ProcessingPost-discharge Liability LettersCopaysDeductiblesCo-insuranceAuthorization Validation

About the role

Key responsibilities & impact

Perform benefit education and validation for inpatient patients
Review inpatient benefits face to face
Obtain authorizations and collect inpatient, observation, and outpatient-in-bed liabilities
Assess and collect copays, deductibles, co-insurance, and balances after financial assistance
Verify insurance and financial information to determine patient liability
Work with patients face to face during their stay to collect estimated liabilities
Work assigned patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and authorizations
Complete pre-registration and registration tasks
Monitor missed collection opportunities and make follow-up visits and calls
Note patient-liability accounts daily and send post-discharge liability letters
Obtain consent to treat, observation, Important Message from Medicare, and other registration forms
Assist with insurance verification, Medicaid and charity processing
Run daily census reports to identify potentially eligible patients
Collect and organize outpatient orders using Revenue Cycle system queues

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - UT Health Athens, Athens, TX
May be required to work nights, weekends, and holidays

Benefits

Comp & perks

Bonus incentives
Paid professional certification (CRCR)
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Quarterly and annual incentive programs
Professional development opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities