Financial Counseling Specialist

Ensemble Health Partners

. Review benefits and collect inpatient, observation, and bedded outpatient patient liabilities, including previous balances .

Posted 9/17/2026full-timePetersburg • Virginia • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient liability collection, insurance verification, and regulatory compliance within healthcare settings. Proficient in managing financial communications and understanding various healthcare benefits, including Medicare, Medicaid, and COBRA.

Highest-signal resume keywords

Patient Liability CollectionInsurance VerificationCRCR CertificationKnowledge of Medicare and Medicaid BenefitsCash Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Insurance Information CollectionCashiering DutiesBilling ProcessesDenial Root-Cause AnalysisEOB ExplanationFlat-Rate Contracts ManagementBundled Services HandlingSelf-Pay Options ManagementRegulatory Forms CollaborationUnbilled Account Management

Soft Skills

Customer ServiceCommunicationInquisitive NatureCollaborationProblem-Solving

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare BenefitsLabor & Delivery BenefitsHealthcare Sharing MinistryCOBRA BenefitsDEERS ProcessGrants and Research KnowledgeCase ManagementUtilization Management

About the role

Key responsibilities & impact

Review benefits and collect inpatient, observation, and bedded outpatient patient liabilities, including previous balances
Obtain patient insurance and financial information to estimate and collect patient liabilities
Meet assigned daily point-of-service collection goals
Notify recently discharged patients within 7 days about unpaid estimated liabilities and document account-notated attempts
Perform cashiering duties, including cash reconciliation and deposits
Handle flat-rate contracts, bundled services, and self-pay options
Communicate with stakeholders regarding case statuses and escalations
Collaborate with Case Management and Utilization Management on regulatory forms
Monitor missed collection opportunity reports and contact or visit listed inpatients at least three times daily
Maintain client and Ensemble work queues, including unbilled edits
Complete follow-up reports, next-day verification, and denial root-cause analysis
Manage communications with in-house patients unable to make payments
Complete registration-related consents and forms at or after admission
Submit CFO escalations for uncollected estimated liabilities
Assist eligibility specialists with insurance verification, Medicaid and charity processing, secondary coverage searches, self-pay coverage queries, and coordination-of-benefits education
Work daily queues to complete, update, and clear unbilled accounts

Requirements

What you’ll need

1–3 years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire (Company Paid)
Must be inquisitive and open to innovation, including AI
Basic understanding of Medicare and Medicaid benefits
Basic understanding of Labor & Delivery benefits
Understanding and explaining EOBs
Knowledge of grants and research
Knowledge of Black Lung qualification
Knowledge of COBRA benefits
Knowledge of Healthcare Sharing Ministry coverages
Knowledge of billing and back-end processes
Knowledge of the DEERS process
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Career advancement and professional development
Quarterly and annual incentive programs
Work-Life Flexibility