Financial Counseling Specialist

Ensemble Health Partners

. Review benefits and collect bedded-patient liability, including previous balances .

Posted 11/2/2026full-timeGreenville • South Carolina • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial management, including billing processes, insurance verification, and collection strategies. Proficient in collaborating with healthcare teams to ensure compliance with financial assistance policies and regulatory requirements.

Highest-signal resume keywords

CRCR CertificationPatient Insurance VerificationBilling Processes KnowledgeCustomer Service ExperienceMedicare And Medicaid Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash ReconciliationFinancial ReportingDenial Root-Cause AnalysisEstimates DeterminationPoint-Of-Service CollectionsBedded-Patient Liability ReviewEOB ExplanationUnbilled Accounts ManagementFlat-Rate Contracts ManagementSelf-Pay Options Management

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer InteractionOpenness To Innovation

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Financial AssistanceMedicaidMedicareCOBRA BenefitsHealthcare Sharing MinistryLabor & Delivery BenefitsGrants KnowledgeBlack Lung QualificationDEERS ProcessCoordination-Of-Benefits Education

About the role

Key responsibilities & impact

Review benefits and collect bedded-patient liability, including previous balances
Conduct reporting and auditing
Explain financial assistance policies and answer patient questions
Obtain patient insurance and financial information
Determine estimates and collect copays, deductibles, coinsurance, and outstanding balances
Meet assigned daily point-of-service collection goals
Notify recently discharged patients of unpaid estimated liabilities within 7 days
Perform daily cashiering, cash reconciliation, and deposits as assigned
Manage flat-rate contracts, bundled services, and self-pay options
Communicate with stakeholders regarding case statuses and escalations
Collaborate with Case Management and Utilization Management on regulatory forms
Monitor missed collection opportunities and make at least three documented daily patient contact attempts when applicable
Maintain client and Ensemble work queues, including unbilled edits
Complete follow-up reports, next-day verification, and denial root-cause analysis
Manage communications with patients unable to pay while in-house
Complete registration-related consents and forms at or after admission
Develop and submit CFO escalations for uncollected estimated liabilities
Assist eligibility specialists with insurance verification, Medicaid and charity processing, secondary coverage searches, self-pay coverage queries, and coordination-of-benefits education
Work daily queues to update and clear unbilled accounts

Requirements

What you’ll need

1–3 years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Openness to innovation, including AI
Basic understanding of Medicare and Medicaid benefits
Basic understanding of Labor & Delivery benefits
Understanding and explaining EOBs
Knowledge of grants and research
Knowledge of Black Lung qualification
Knowledge of COBRA benefits
Knowledge of Healthcare Sharing Ministry coverages
Knowledge of billing and back-end processes
Knowledge of the DEERS process
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility