Financial Counseling Specialist

Ensemble Health Partners

. Assist patients in understanding and managing financial obligations related to healthcare services .

Posted 11/3/2026full-timeLewiston • Maine • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial management, including assessing insurance and financial information, facilitating payment arrangements, and ensuring compliance with healthcare regulations. Proficient in customer service and communication, with a focus on improving patient experiences and managing financial obligations effectively.

Highest-signal resume keywords

Patient Financial ManagementInsurance VerificationCustomer Service ExperienceCRCR CertificationPayment Arrangement Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AssessmentCopay CollectionDeductible CollectionCo-Insurance CollectionRevenue Cycle ManagementPre-Registration TasksRegistration TasksFollow-Up ReportingPatient Liability EstimationDaily Census Monitoring

Soft Skills

Inquisitive NatureOpenness to InnovationEffective CommunicationProblem-SolvingEmpathy

Tools & Technologies

Revenue Cycle SystemPatient Access Systems

Certifications & Qualifications

CRCR (Certified Revenue Cycle Representative)

Industry Keywords

Healthcare ServicesPatient AccessInsurance EligibilityFinancial ObligationsMedicaid ProcessingCharity Processing

About the role

Key responsibilities & impact

Assist patients in understanding and managing financial obligations related to healthcare services
Review benefits, estimate patient liabilities, and facilitate payment arrangements
Assess and collect copays, deductibles, co-insurance, and balances after financial assistance
Assess patient insurance and financial information to determine liability
Use face-to-face communication with inpatients to collect estimated liabilities
Work assigned patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and account authorization
Complete pre-registration and registration tasks, including registering patients at or before service and attempting to collect liabilities
Monitor missed collection opportunities and make at least three daily room-visit attempts when patients are unavailable
Note all accounts with patient liability daily
Make follow-up phone calls to patients unable to pay while in-house
Send post-discharge letters detailing estimated liabilities and payment options
Obtain signatures for consent to treat, observation, Important Message from Medicare, and other registration forms
Assist with insurance verification, Medicaid and charity processing, and related tasks
Run a daily census to identify patients with potential eligibility
Collect and organize outpatient orders for future and current dates of service using Revenue Cycle system queues

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities