Financial Counselor

Ensemble Health Partners

. Perform benefit education and validation for inpatient patients .

Posted 10/7/2026full-timeLorain • Ohio • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient benefit education, insurance verification, and financial liability collection while ensuring compliance with regulatory requirements. Proficient in utilizing customer service skills to enhance patient experiences and facilitate effective communication.

Highest-signal resume keywords

Patient Benefit EducationInsurance VerificationFinancial Liability CollectionCRCR CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit ValidationAuthorization CollectionCopay AssessmentDeductible CollectionCoinsurance CollectionFinancial Assistance ProcessingPre-registration TasksRegistration TasksRevenue Cycle System UsagePatient Liability Monitoring

Soft Skills

Inquisitive NatureOpenness to InnovationEffective CommunicationProblem SolvingInterpersonal Skills

Certifications & Qualifications

CRCR Certification

Industry Keywords

Patient AccessInsurance EligibilityRegulatory ComplianceMedicaid ProcessingCharity ProcessingPost-discharge CommunicationDaily Census ManagementFinancial Liability DocumentationObservation ConsentImportant Message from Medicare

About the role

Key responsibilities & impact

Perform benefit education and validation for inpatient patients
Review inpatient benefits face to face, obtain authorization, and collect inpatient, observation, and outpatient-in-a-bed liabilities
Assess and collect copays, deductibles, coinsurance, and balances after financial assistance
Verify patient insurance and financial information to determine liability
Communicate face to face with patients during their stay to collect estimated liabilities
Work assigned patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and account authorizations
Complete pre-registration and registration tasks and attempt to collect financial liability
Monitor missed collection opportunities and make at least three daily room-visit attempts when patients are unavailable
Note all accounts with patient liability daily
Make follow-up calls to patients unable to pay while in-house
Send post-discharge letters detailing estimated liability and payment options
Obtain patient signatures on consent to treat, observation, Important Message from Medicare, and registration-related forms
Assist with insurance verification, Medicaid and charity processing, and related tasks
Run a daily census to identify patients with potential eligibility
Collect and organize outpatient orders for current and future dates of service using Revenue Cycle system queues
Perform duties according to Ensemble policies, processes, mission, and regulatory compliance requirements

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
Must reside in and be authorized to work within the United States
May require availability for nights, weekends, and holidays

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate's field
Quarterly and annual incentive programs
Career Advancement
Work-Life Flexibility
Professional development opportunities
Reasonable accommodations for qualified individuals with disabilities