Financial Counselor

Ensemble Health Partners

. Perform benefit education and validation for inpatient services .

Posted 10/6/2026full-timeRoanoke • Virginia • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access, insurance eligibility, and revenue cycle processes, ensuring accurate benefit education and validation. Proficient in managing patient liabilities and financial assistance while adhering to regulatory requirements.

Highest-signal resume keywords

Patient Access KnowledgeInsurance Eligibility VerificationRevenue Cycle SystemsCRCR CertificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit EducationPatient Liability CalculationFinancial Assistance ProcessingPre-Registration TasksRegistration Documentation

Soft Skills

Communication SkillsAttention to DetailProblem-Solving Skills

Tools & Technologies

Revenue Cycle System

Certifications & Qualifications

CRCR Certification

Industry Keywords

Inpatient ServicesMedicaid ProcessingCharity ProcessingAuthorization ValidationPatient Payments

About the role

Key responsibilities & impact

Perform benefit education and validation for inpatient services
Conduct face-to-face reviews of inpatient benefits, authorizations, and patient liabilities
Verify and calculate patient liabilities, including previous balances, copays, deductibles, co-insurance, and balances after financial assistance
Collect patient payments and estimated liabilities
Work patient access, insurance eligibility, and follow-up reports
Facilitate daily in-house call reviews to validate payor sources and authorizations
Complete pre-registration and registration tasks
Monitor missed collection opportunities and visit patient rooms at least three times daily when needed
Document patient liabilities on accounts daily
Make follow-up calls and send post-discharge liability letters
Obtain consent to treat, observation, Important Message from Medicare, and other registration forms
Assist with insurance verification, Medicaid and charity processing, and eligibility tasks
Run daily census reports to identify potential eligibility
Collect and organize outpatient orders using Revenue Cycle system queues
Perform all functions in accordance with organizational policies, regulatory requirements, and Ensemble’s mission

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR (Certified Revenue Cycle Representative) required within 6 months of hire; company paid
Must reside and be authorized to work within the United States
Ability to work on-site at Carilion - Roanoke Memorial Hospital in Roanoke, VA
May be required to work nights, weekends, and holidays
Knowledge of patient access, insurance eligibility, financial assistance, Medicaid, charity processing, registration, and revenue cycle systems

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Career advancement
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility