Financial Counselor

Ensemble Health Partners

. Review benefits and collect bedded patient liability, including previous balances .

Posted 10/13/2026full-timeCharleston • South Carolina • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient liability collection, insurance verification, and regulatory compliance within healthcare settings. Proficient in managing financial information and collaborating with stakeholders to optimize patient billing processes.

Highest-signal resume keywords

Patient Liability CollectionInsurance VerificationCRCR CertificationMedicare and Medicaid KnowledgeBilling and Back-End Processes

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cashiering DutiesDaily Cash ReconciliationPatient CommunicationFollow-Up ReportingDenial Root Cause AnalysisFlat-Rate Contract ManagementBundled Services ManagementSelf-Pay Options ManagementEOB ExplanationDEERS Process Knowledge

Soft Skills

Customer ServiceInquisitive MindsetOpen to InnovationCollaborationCommunication

Certifications & Qualifications

CRCR

Industry Keywords

HealthcareMedicaidMedicareLabor & Delivery BenefitsCOBRA BenefitsHealthcare Sharing MinistryGrants and ResearchBlack Lung Qualification

About the role

Key responsibilities & impact

Review benefits and collect bedded patient liability, including previous balances
Obtain patient insurance and financial information to estimate and collect patient liabilities
Meet assigned daily point-of-service collection goals
Notify recently discharged patients of unpaid estimated liabilities within 7 days
Perform cashiering duties, including daily cash reconciliation and deposits
Manage flat-rate contracts, bundled services, and self-pay options
Communicate with internal and external stakeholders regarding case statuses and escalations
Collaborate with Case Management and Utilization Management on regulatory forms
Monitor missed collection opportunities and make at least three documented patient contact attempts daily
Maintain client- and Ensemble-specific work queues, including unbilled edits
Complete follow-up reports, next-day verification, and denial root cause analysis
Manage communications with patients unable to pay while in-house
Complete registration-related consents and forms at or after admission
Develop and submit CFO escalations for uncollected estimated liabilities
Assist eligibility specialists with insurance verification, Medicaid and charity processing, secondary coverage searches, self-pay coverage queries, and coordination-of-benefits education
Work daily queues to update and clear unbilled accounts

Requirements

What you’ll need

1–3 years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Basic understanding of Medicare and Medicaid benefits
Basic understanding of Labor & Delivery benefits
Understanding and explaining EOBs
Knowledge of grants and research
Knowledge of Black Lung qualification
Knowledge of COBRA benefits
Knowledge of Healthcare Sharing Ministry coverages
Knowledge of billing and back-end processes
Knowledge of DEERS process
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Quarterly and annual incentive programs
Work-Life Flexibility
Reasonable accommodations for qualified individuals with disabilities