Manager, Patient Access – Pre-Access

Ensemble Health Partners

. Plan, develop, organize, and manage the Patient Access department .

Posted 10/22/2026full-timeClaremore • Oklahoma • United StatesJuniorMid-Level💰 $63,100 - $78,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Patient Access operations, ensuring regulatory compliance, and enhancing customer service within the healthcare industry. Proficient in utilizing AI for team management and process improvements while effectively balancing priorities and staffing needs.

Highest-signal resume keywords

Patient Access ManagementRegulatory ComplianceCertified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)Microsoft Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare ManagementRevenue Cycle ManagementFinancial Services ManagementData InterpretationPerformance ReportingInsurance Information CollectionMedical Necessity ChecksAI UtilizationProcess ImprovementStaff Development

Soft Skills

LeadershipCoachingEffective PrioritizationCommunicationTeam Management

Tools & Technologies

Microsoft ApplicationsInformation Technology SystemsCustomer Service PlatformsPerformance Management Tools

Certifications & Qualifications

Certified Revenue Cycle Representative (CRCR)Certified Healthcare Access Manager (CHAM)

Industry Keywords

Patient AccessHealthcare IndustryManaged CareInsuranceRevenue Cycle GoalsAcute Care OperationsCustomer Service ImprovementStaffing Coverage

About the role

Key responsibilities & impact

Plan, develop, organize, and manage the Patient Access department
Manage department performance and effectiveness
Coach and develop staff performing patient access functions
Implement short- and long-term plans and objectives to improve customer service and collect quality information
Provide leadership as a subject matter expert and contribute to revenue cycle and organizational goals
Ensure regulatory compliance requirements are met
Align processes and procedures with Ensemble Health Partners policies in coordination with the Director of Patient Access
Directly manage operations for admitting, registration, and financial services departments at acute care locations
Ensure accurate MRN assignment, medical necessity and compliance checks, patient instructions, insurance information collection, physician order processing, and customer service
Manage Financial Service Representatives and ensure accounting processes, cash drawer balancing, timely deposits, accurate posting, and completion of required logs
Develop and manage departmental staffing needs
Prepare monthly reports
Establish departmental goals and coordinate employee schedules for adequate staffing coverage
Collect, interpret, and communicate performance data to support performance-goal decisions
Work with internal and external customers and ancillary departments to achieve revenue cycle goals
Assist in developing dyad-reporting patient access staff
Provide training, education, goal-setting, and performance interventions
Perform other duties as assigned

Requirements

What you’ll need

Minimum 2–3 years of management experience in the healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft required
Ability to balance numerous priorities and prioritize effectively
Ability to master numerous computer applications
Understanding of information technology sufficient to work with the IT department
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Bachelor's Degree or equivalent experience in Healthcare Management/Administration preferred
Certified Revenue Cycle Representative (CRCR) certification required
Certified Healthcare Access Manager (CHAM) certification required
Must reside and be authorized to work within the United States
Must be able to work on-site at Ardent - Hillcrest Claremore in Claremore, Oklahoma

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Quarterly and annual incentive programs
Work-Life Flexibility
Recognition programs
Reasonable accommodations for qualified individuals with disabilities