Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/6/2026part-timeMason • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and conducting account audits to support billing and collections.

Highest-signal resume keywords

Customer Service ExperienceMedical Record Number AssignmentInsurance VerificationCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditingBenefit Data EntryPatient EducationConsent Form Explanation

Soft Skills

Inquisitive MindsetOpenness to Innovation

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AdmissionInsurance Information ProcessingCompliance ChecksStatistical Data ReportingPayment Plans

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Support point-of-service collection goals, including past-due balances and payment plans
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts through inbound and outbound calls
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Mercy - Kings Mills Hospital in Mason, OH
Part-time schedule of 7pm–11pm with weekend rotation required

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Company-paid CRCR certification
Work-life flexibility