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Patient Access Associate
Ensemble Health Partners. Perform admitting duties for all patients admitted for hospital services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and collections.
Highest-signal resume keywords
Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryABN Software Usage
Soft Skills
Inquisitive NatureOpenness to InnovationExcellent Communication
Tools & Technologies
Telephone SwitchboardQuality Auditing Systems
Certifications & Qualifications
CRCR
Industry Keywords
Patient AccessComplianceInsurance InformationDemographic InformationConsent Forms
About the role
Key responsibilities & impact- Perform admitting duties for all patients admitted for hospital services
- Assign accurate MRNs
- Complete medical necessity and compliance checks
- Provide patient instructions and excellent customer service
- Collect and process insurance information
- Receive and process physician orders
- Operate the telephone switchboard
- Meet assigned point-of-service goals
- Use quality auditing and reporting systems to correct accounts
- Conduct account audits and provide statistical data to Patient Access leadership
- Pre-register patient accounts before visits
- Make inbound and outbound calls to obtain demographic, insurance, and financial information
- Collect point-of-service payments and past-due balances, including payment plan options
- Explain consent forms and obtain required signatures and witness names
- Distribute patient education documents and required forms
- Review insurance eligibility responses and select applicable insurance plan codes
- Enter benefit data to support point-of-service collections and billing processes
- Screen medical necessity using ABN software and distribute/document ABNs and other designated forms
Requirements
What you’ll need- 1+ years of customer service experience
- High School Diploma/GED required
- Must be inquisitive and demonstrate openness to innovation, including AI
- CRCR required within 9 months of hire (company paid)
- Must reside and be authorized to work within the United States
- Must be able to work on-site at Mercy - Clermont Hospital in Batavia, OH
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits including healthcare, time off, retirement, and well-being programs
- Career advancement
- Professional development
- Quarterly and annual incentive programs
- Work-life flexibility
- Recognition programs