Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/9/2026full-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Patient AdmissionsInsurance VerificationCustomer ServiceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryABN Software Screening

Soft Skills

InquisitiveOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessInsurance EligibilityDemographic InformationPayment Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool while providing customer service
Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be able to work on-site at Mercy - Lourdes Hospital in Paducah, KY
Must be able to work full-time, 11am–11:30pm, including weekends and holidays
Must reside and be authorized to work within the United States
Applications generated from outside the United States will not be considered

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development and a professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities