Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/3/2026full-timeLima • Ohio • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient admission processes, insurance verification, and compliance checks while delivering exceptional customer service. Capable of utilizing auditing systems and tools to ensure accuracy in patient accounts and billing.

Highest-signal resume keywords

Patient Admission DutiesMedical Record Number AssignmentInsurance VerificationCustomer Service ExperienceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditingData EntryPoint-of-Service CollectionsABN Software Usage

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolsQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceInsurance EligibilityDemographic InformationPayment-Plan Options

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use overlay tools while delivering customer service measured by Press Ganey
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and ensure forms are complete and timely
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service and past-due balances, including payment-plan options
Explain and obtain signatures for consent and treatment forms
Distribute patient education documents and required forms
Review insurance eligibility responses and select applicable plan codes
Enter benefit data to support point-of-service collections and billing
Screen medical necessity using ABN software and distribute/document ABNs and other forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR required within 9 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Mercy - St Rita's Medical Center in Lima, OH
Full-time schedule, 1p-1a, with weekend and holiday rotation required

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Company-paid CRCR certification within 9 months of hire
Career advancement opportunities
Work-life flexibility