Patient Access Associate

Ensemble Health Partners

. Assign accurate medical record numbers (MRNs) .

Posted 9/18/2026full-timeKingsport • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical record management, patient account pre-registration, and compliance checks while providing exceptional customer service. Proficient in insurance verification and point-of-service collections, with a commitment to quality auditing and reporting.

Highest-signal resume keywords

Medical Record ManagementCustomer Service ExperienceInsurance VerificationCRCR CertificationPoint-of-Service Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsData EntryBilling ProcessesInsurance Plan Codes

Soft Skills

InquisitiveOpen to InnovationExcellent Communication

Tools & Technologies

ABN SoftwareQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessDemographic InformationPoint-of-Service PaymentsComplianceHealthcare

About the role

Key responsibilities & impact

Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and excellent customer service
Collect insurance information and process physician orders
Operate the telephone switchboard
Meet assigned point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support collections and billing processes
Screen Medicare medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Holston Valley Medical Center in Kingsport, Tennessee

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare benefits
Paid time off
Retirement benefits
Well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Reasonable accommodations for qualified individuals with disabilities