Patient Access Associate

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 10/28/2026full-timePaducah • Kentucky • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient accounts to ensure accuracy and efficiency.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryDemographic Information Collection

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareTelephone SwitchboardOverlay Tool

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessHealthcare ComplianceInsurance EligibilityFinancial Liability Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and utilize an overlay tool
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals and provide compassionate customer service
Use quality auditing and reporting systems to ensure accounts are corrected
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits through inbound and outbound calls
Obtain demographic, insurance, and financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Company-paid CRCR certification
Quarterly and annual incentive programs
Work-life flexibility
Career advancement opportunities