Patient Access Associate

Ensemble Health Partners

. Manage patient registration and access processes .

Posted 9/17/2026full-timeKingsport • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in conducting account audits and managing point-of-service payments effectively.

Highest-signal resume keywords

Patient Registration ManagementInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksPoint-of-Service PaymentsAccount AuditsOverlay Tools UsageConsent Form Management

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpen to Innovation

Tools & Technologies

ABN SoftwareQuality Auditing Systems

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessMedical Records Number (MRN)Insurance Information CollectionCompliance ChecksTelephone Switchboard Operation

About the role

Key responsibilities & impact

Manage patient registration and access processes
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use overlay tools
Operate the telephone switchboard
Provide compassionate customer service to patients, clients, and colleagues
Meet assigned point-of-service goals
Conduct account audits and use quality auditing and reporting systems
Complete pre-registration and inbound/outbound calls to obtain patient information
Collect point-of-service payments and past-due balances, including payment plan options
Explain and obtain signatures for consent and patient education forms
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must be inquisitive and open to innovation, including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Holston Valley Medical Center, Kingsport, TN

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility