Patient Access Associate

Ensemble Health Partners

. Manage patient registration and access processes within the healthcare revenue cycle .

Posted 11/2/2026full-timeKingsport • Tennessee • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical record management and insurance verification. Provides exceptional customer service while meeting collection goals and conducting quality audits.

Highest-signal resume keywords

Patient Registration ManagementMedical Record AccuracyInsurance VerificationCustomer Service ExcellenceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksAccount AuditsPoint-of-Service CollectionsDemographic Data CollectionABN Software Screening

Soft Skills

Compassionate CommunicationInquisitive MindsetAdaptability to Innovation

Tools & Technologies

Quality Auditing SystemsTelephone SwitchboardOverlay Tools

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Revenue CyclePatient AccessInsurance Plan CodesCompliance Checks

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate medical record numbers and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use overlay tools
Operate the telephone switchboard
Provide compassionate customer service to patients, colleagues, and callers
Meet assigned point-of-service collection goals
Conduct account audits and use quality auditing and reporting systems
Ensure forms are completed accurately and timely and provide statistical data to Patient Access leadership
Pre-register patient accounts and make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service and past-due balances and explain payment plan options
Explain consent and patient education forms, obtain signatures, and distribute required documents
Review insurance eligibility, select insurance plan codes, and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute and document designated forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must be inquisitive and open to innovation, including AI
Must be able to work on-site at Ballad - Holston Valley Medical Center, Kingsport, TN
Must reside in and be authorized to work within the United States
Applications from outside the United States will not be considered

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Company-paid CRCR certification
Work-life flexibility